Shipping & Returns
Shipping
We typically ship your order within 3 business days of order placement. Certain special orders may take longer to process and ship. All shipments are sent via USPS Ground. Please allow up to 10 days shipping time. We ship from Utah. Please note: we ship to the continental United States only, and to PO Boxes — but not to APO or FPO addresses. Your card is charged when you place your order; if an item turns out to be unavailable, we'll contact you and refund that item (or your whole order, if you prefer).
Shipping charges
Our shipping charges are based on the total purchase price:
| Total purchase | Shipping & handling |
|---|---|
| $0 to $14.99 | $7.00 |
| $15.00 to $24.99 | $8.50 |
| $25.00 to $50.00 | $10.00 |
| Over $50 | FREE |
Utah addresses: orders of $25 or more ship FREE.
Local delivery
We offer local delivery to all Salt Lake County ZIP codes: $5.00, or FREE on orders of $25 or more. If your ZIP code qualifies, the delivery option appears at checkout.
Sales tax
If a purchase is shipped to an address in Utah, we will collect sales tax based on the prevalent sales tax rate for Utah.
Returns
Easy returns at Scentsations Lotions & Oils! If you're not happy with your purchase, just return it to us within 30 days of the shipment receipt for an exchange or a refund of the full purchase price. To initiate a return, email us at returns@scentsslc.com. Please include your order number and reason for return. You will receive return instructions, ship-to address and an RMA number — this number must be included on the outside of the package. Any merchandise that is returned must be sent postage prepaid, tracked and insured.
Please remember all returned merchandise must be new (never been used) and in its original undamaged packaging with all the packing materials, manuals and registration cards. We can not accept dirty, washed or used products. Goods must be free of any smoking odors. Some products are not available to return: these include (but are not limited to) custom scented lotions and oils, essential oils & perfume oils.
Damaged returns or missing parts: in the unlikely event that your purchase is damaged and/or missing parts, we can work together to get you happy! Please open and inspect your package upon arrival and immediately note any damage with the shipper. Damage (obvious or concealed) must be recorded with the shipping agent. You must then email us at returns@scentsslc.com within 7 days of receipt, so we can get you taken care of as quickly as possible. Typically this may include sending replacement parts, or an entire replacement, at our discretion. Under any circumstances, do not refuse a shipment. Refused shipments will incur an additional charge of 10% of purchase price and all actual shipping costs.
As stated in our terms and conditions, this return policy may change at any time. The actual policy posted at the time of your purchase will preside over your purchase.